We begin with a detailed consultation to understand your specific solar problem, review your contract terms, and assess your system's performance data. This analysis helps us determine whether your issue is likely resolvable through company contact or requires more intensive advocacy.
Instead of calling customer service numbers where homeowners get transferred endlessly, we contact executive-level decision-makers who have authority to resolve problems. Our industry credentials and professional approach often open doors that remain closed to individual homeowners.
We present your case using industry terminology and technical knowledge that demonstrates we understand both your problem and the company's obligations. This professional presentation typically generates more serious responses than standard customer complaints.
Every contact we make with your solar company is documented and added to your case file. This creates a paper trail that becomes valuable if additional action becomes necessary later.
System Performance Issues and High Utility Bills When solar systems underperform compared to contract projections, we can often work with companies to identify and correct the underlying problems through warranty claims or system modifications.
Installation Defects We can typically resolve roof leaks, interior damages, and workmanship issues following an installation. System performance or safety hazards often get faster attention when presented to your solar company by industry professionals who understand the technical and liability implications.
Service and Maintenance Problems Companies that have been unresponsive to homeowner service requests often become more cooperative when contacted by advocates who understand their contractual service obligations.
Billing and Payment Disputes Financial disputes related to system performance, loan terms, or billing errors can daunting for homeowners to resolve. These can often be resolved through professional contact with company representatives at the executive level.
