What Makes Solar Escalations Different from Other Consumer Advocates? Our team combines extensive solar industry experience with professional investigation skills. We understand how solar companies operate from the inside, which allows us to apply pressure more effectively and build stronger cases than advocates who are learning the industry as they go.
Most consumer advocates approach solar problems from the outside, trying to understand complex technical issues after clients hire them. We approach problems with existing knowledge of industry standards, regulatory requirements, and common company failure points.
Do You Guarantee Specific Outcomes? We cannot guarantee specific outcomes because solar companies ultimately control their own responses to advocacy efforts. However, we do guarantee professional service, comprehensive documentation, and strategic advocacy based on industry best practices.
Our track record shows that professional advocacy produces better results than individual homeowner complaints, but every case is unique and depends on factors like contract terms, solar provider financial condition, and the specific nature of problems involved.
How Long Does the Process Take? Level 1 Interventions typically produces results within two to four weeks, while Level 2 Escalation may take additional time to complete all advocacy steps. Timelines depend on solar company responsiveness, regulatory agency workloads, and case complexity. We provide regular updates throughout the process and adjust our approach based on interim results and changing circumstances.
When Should I Consider Legal Action? Legal action becomes appropriate when advocacy efforts fail to produce adequate remedies and your damages justify the costs and time involved in litigation. We help evaluate whether your case merits legal action and connect you with qualified attorneys when appropriate.
Many cases resolve through advocacy without requiring legal action, but having attorney-ready documentation strengthens your position throughout the process.
Can You Recommend Attorneys Who Handle Solar Cases? We maintain relationships with attorneys who specialize in consumer protection and solar industry disputes. These attorneys understand solar technology and industry practices, which helps them handle cases more efficiently than general practice lawyers.
Attorney referrals are provided as a service to clients, and our outside resources are carefully vetted. We may receive referral fees for outside referrals.
