Some solar problems require more than polite, professional contact. When solar companies ignore legitimate complaints, deny clear contractual obligations, or fail to address serious installation or system defects, homeowners need a comprehensive strategy that generates consequences for continued non-compliance.
Our Level 2 Escalation begins with an in-depth interview that captures every detail of your "solar story", from initial sales contact through current system problems. This documented interview creates a comprehensive narrative that becomes the foundation for all subsequent advocacy efforts.
Using professional interview techniques, we document not just what happened, but when it happened, who was involved, and what evidence may exist to support your account. This systematic approach ensures that no important details are overlooked or forgotten.
Most homeowners don't know what documents solar companies are required to maintain or which records are most valuable for proving contractual violations. We request specific documentation from solar companies, including design calculations, permit applications, inspection reports, and production monitoring data.
These document requests serve two purposes: they provide answers to support your case, and they demonstrate to companies that we understand their business well enough to know what records they should have maintained.
We prepare detailed BBB complaints that present your case using industry terminology and technical evidence that BBB mediators can understand and act upon. Our complaints focus on specific violations or conduct rather than general dissatisfaction, making them harder for companies to dismiss.
Attorney General offices have significant authority over business practices within their states. We prepare complaints that highlight potential violations of consumer protection laws and include documentation that supports formal investigation.
Your state and federal legislators have constituent services offices that can apply political pressure to businesses operating in their districts. We prepare correspondence that requests their intervention while building support for stronger consumer protection legislation at the same time.
For issues involving interstate commerce, deceptive trade practices, or financing violations, we file detailed FTC complaints that contribute to broader regulatory enforcement efforts.
Attorney-Ready Case Documentation Our Level 2 Escalation service creates comprehensive case files that attorneys can use immediately without spending billable hours gathering basic information. We organize all documentation chronologically and prepare case summaries that highlight the key issues.
Qualified Attorney Referrals We maintain relationships with attorneys who specialize in consumer protection and solar industry disputes. When legal action becomes necessary, we can refer you to qualified professionals who understand solar problems and have track records of successful outcomes.
Level 2 Escalation Fee: $749.00 or $600.00 if you've already completed a Level 1 Intervention
Our Level 2 Escalation represents comprehensive advocacy that addresses solar problems from multiple angles simultaneously. This multi-pronged approach creates significant pressure for resolution while building strong foundations for legal action if necessary.
Financing Available: We offer payment plans through Affirm to make comprehensive advocacy accessible when you need it most. We also offer a 10% discount to Veterans and Emergency Service workers.
When Companies Won't Listen to Homeowners, They Listen to Comprehensive Documentation